Welcome to Shisei Treatment Shop

These Terms and Conditions govern your use of www.shiseitreatment.com (“Website”) operated by Shisei Treatment Shop (“we”, “us”, or “our”). By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part, please refrain from using our Website.

1. Our Clinical-Grade Philosophy

Shisei Treatment Shop provides precision-formulated skincare solutions targeting specific concerns including Acne, Ageing, Brightening, Pigmentation, Redness & Rosacea. Our products are designed for discerning skincare connoisseurs who value clinical efficacy and elegant formulations.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you must provide accurate, complete information and maintain its currency. You are responsible for all activities under your account.

2.2 Acceptable Use

You agree not to:

  • Use our Website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the Website
  • Submit false or misleading information

2.3 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to purchase our products.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, we cannot guarantee that colors displayed exactly match actual products.

3.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Geographic Restrictions

We currently ship worldwide except to select Asian and remote regions. By placing an order, you confirm your shipping address is within our service area.

Clinical Note: Our formulations are designed for specific skin concerns. We recommend consulting with a dermatologist before using active skincare products, especially if you have sensitive skin or existing conditions.

4. Orders and Payment

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity.

4.2 Pricing

All prices are in USD. We may adjust prices without notice, but changes won’t affect confirmed orders.

4.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at checkout and must clear before order fulfillment.

4.4 Order Confirmation

You will receive an email confirmation upon successful order placement. This constitutes our acceptance of your order.

5. Shipping Policy

5.1 Processing Time

Orders typically process within 1-2 business days, excluding weekends and holidays.

5.2 Shipping Options

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery within 10-15 business days after dispatch.
  • Free Shipping (orders over $50): Carrier: EMS. Delivery within 15-25 business days after dispatch.

5.3 International Considerations

Customs fees, taxes, or import duties are the customer’s responsibility and are non-refundable. We recommend marking packages as “Returned Goods” to potentially reduce duties.

5.4 Delivery Issues

While we carefully package products, we cannot guarantee against transit delays or carrier errors. Please contact us immediately if your order doesn’t arrive within the estimated timeframe.

6. Returns and Refunds

6.1 Eligibility

Returns/exchanges are accepted within 15 days of delivery if:

  • Products are unopened with original seals intact
  • Items are in resalable condition with original packaging
  • A copy of your order confirmation accompanies the return

Clinical Restriction: For safety and hygiene, we cannot accept returns of:

  • Opened skincare products (potential contamination risk)
  • Sheet masks (single-use items)
  • Products marked “final sale” during promotions

6.2 Return Process

  1. Contact our Skincare Concierge at [email protected] within 15 days
  2. Receive Return Merchandise Authorization (RMA) number
  3. Ship items to our fulfillment center with RMA clearly visible

6.3 Refund Processing

Refunds are issued to the original payment method within 10-14 business days after we receive and inspect your return. Store credit is available upon request for faster processing.

6.4 Damaged or Incorrect Items

Contact us within 7 days of delivery with photographic evidence. We will arrange prepaid return shipping and expedite your replacement.

7. Intellectual Property

All content on this Website, including formulations, product names, logos, and text, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

While our formulations are carefully developed, individual results may vary. We are not liable for adverse reactions or unsatisfactory results when products are used as directed.

8.2 Website Operation

We strive to maintain uninterrupted service but cannot guarantee the Website will always be available or error-free.

8.3 General Limitation

To the maximum extent permitted by law, our liability is limited to the purchase price of the product(s) in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy detailing how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by the laws of the United States, specifically the state of Washington, without regard to its conflict of law provisions.

12. Contact Us

For questions regarding these Terms:

Shisei Treatment Shop
Attn: Legal Department
2028 Del Dew Drive
Washington, US 20011
Email: [email protected]