At Shisei Treatment Shop, we approach your skincare journey with the same clinical precision we apply to our formulations. Our shipping and returns policies are designed to provide a seamless experience worthy of our global skincare connoisseurs.

Shipping Information

We deliver our clinical-grade skincare solutions worldwide (excluding select Asian and remote regions) with two refined shipping options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

International Note: For our global clientele, please be aware that customs fees are the customer’s responsibility and are non-refundable. We recommend marking packages as “Returned Goods” to avoid additional duties.

Returns & Exchanges Process

Should any product not meet your expectations, our refined returns process ensures a resolution as precise as our skincare formulations.

Eligibility Criteria

To maintain our uncompromising quality standards, we accept returns and exchanges within 15 days of delivery under these conditions:

  • Products must be unopened with original seals intact
  • Items must be in resalable condition with original packaging
  • A copy of your order confirmation must accompany the return

Clinical Note: For safety and hygiene reasons, we cannot accept returns of:

  • Opened skincare products (due to potential contamination)
  • Sheet masks (single-use items)
  • Products purchased during special promotions marked “final sale”

The Refinement Process

  1. Initiate Your Return
    Contact our Skincare Concierge at [email protected] within 15 days of receiving your order. Please use this template for swift processing:

    Subject: Return Request for Order #[Your Order Number]

    Dear Shisei Treatment Concierge,

    I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:

    – Product Name:
    – Quantity:
    – Reason for Return:

    I have reviewed the return policy and confirm the product meets all eligibility requirements.

    [Your Full Name]
    [Your Email Address]
    [Your Shipping Address]
  2. Receive Authorization
    Within 48 hours, our concierge will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA cannot be processed.
  3. Prepare Your Package
    Securely package the items with:
    • The original packaging materials
    • A printed copy of your order confirmation
    • The RMA number clearly visible on the exterior
  4. Ship Your Return
    Send your package to our clinical-grade fulfillment center:
    Shisei Treatment Shop
    Returns Department
    2028 Del Dew Drive
    Washington, US 20011

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Refund Elegance

Upon receipt and inspection of your return (typically within 5 business days), we will process your refund with the same precision we formulate our skincare:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 10-14 business days
  • Exchange Requests: Your replacement item will ship within 3 business days of return approval
  • Store Credit: Available upon request for faster processing (emailed as a digital gift card)

Exquisite Exception: In rare cases where a product arrives damaged or incorrect, our concierge team will arrange prepaid return shipping and expedite your replacement at no additional cost. Please contact us within 7 days of delivery with photographic evidence of the issue.

Further Assistance

Our clinical-grade customer support is available to guide you through the returns process:

Shisei Treatment Shop
Attn: Returns Concierge
2028 Del Dew Drive
Washington, US 20011
Email: [email protected]

We appreciate your trust in our formulations and remain committed to delivering skincare solutions as flawless as the results they provide.