At Shisei Treatment Shop, we approach your satisfaction with the same clinical precision we apply to our skincare formulations. Should any product not meet your expectations, our refined returns process ensures a seamless resolution worthy of our global skincare connoisseurs.

Eligibility Criteria

To maintain our uncompromising quality standards, we accept returns and exchanges within 15 days of delivery under these conditions:

  • Products must be unopened with original seals intact
  • Items must be in resalable condition with original packaging
  • A copy of your order confirmation must accompany the return

Clinical Note: For safety and hygiene reasons, we cannot accept returns of:

  • Opened skincare products (due to potential contamination)
  • Sheet masks (single-use items)
  • Products purchased during special promotions marked “final sale”

The Refinement Process

Step 1: Initiate Your Return

Contact our Skincare Concierge at [email protected] within 15 days of receiving your order. Please use the following template to ensure swift processing:

Subject: Return Request for Order #[Your Order Number] Dear Shisei Treatment Concierge, I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Quantity: – Reason for Return: I have reviewed the return policy and confirm the product meets all eligibility requirements. [Your Full Name] [Your Email Address] [Your Shipping Address]

Step 2: Receive Authorization

Within 48 hours, our concierge will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA cannot be processed.

Step 3: Prepare Your Package

Securely package the items with:

  • The original packaging materials
  • A printed copy of your order confirmation
  • The RMA number clearly visible on the exterior

Step 4: Ship Your Return

Send your package to our clinical-grade fulfillment center:

Shisei Treatment Shop
Returns Department
2028 Del Dew Drive
Washington, US 20011

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Refund Elegance

Upon receipt and inspection of your return (typically within 5 business days), we will process your refund with the same precision we formulate our skincare:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 10-14 business days
  • Exchange Requests: Your replacement item will ship within 3 business days of return approval
  • Store Credit: Available upon request for faster processing (emailed as a digital gift card)

International Returns

For our global clientele (excluding select Asian and remote regions):

  • Customs fees are non-refundable
  • Return shipping costs may vary by destination
  • Please mark the package as “Returned Goods” to avoid additional duties

Exquisite Exceptions

In rare cases where a product arrives damaged or incorrect, our concierge team will arrange prepaid return shipping and expedite your replacement at no additional cost. Please contact us within 7 days of delivery with photographic evidence of the issue.

Further Assistance

Our clinical-grade customer support is available to guide you through the returns process:

Shisei Treatment Shop
Attn: Returns Concierge
2028 Del Dew Drive
Washington, US 20011
Email: [email protected]

We appreciate your trust in our formulations and remain committed to delivering skincare solutions as flawless as the results they provide.